Returns and Refunds

Thank you for shopping with Raine Design.

If you are not entirely satisfied with your purchase I’m here to help.

Returns

To exchange or return please send to Raine Design Limited, 88 Pendle Road, London, SW16 6RY.

Please mark clearly whether you would like a refund or an exchange and include your full name and order number. If you would like to exchange the item please state what colour and size you would like to exchange for.

Please note that exchanges and returns will only be accepted if the product is either faulty or returned in perfect condition.

Exchanges or returns must be made within 14 days of delivery.

Refunds

Once I receive your item I will inspect it and notify you on the status of your refund. If your return is approved, I will initiate a refund to your original method of payment. You will receive the credit within a certain number of days depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Contact me

If you have any questions on how to return your item to me please get in touch with me via email at rainedesign@btconnect.com.

Thank you.

Shipping

UK Shipping

Our products are shipped via 1st Class Royal Mail by default, you can upgrade your postage to Next Day Delivery for an additional fee (order would need to be placed before 3pm for this option)
 

Outside of UK

Please email to rainedesign@btconnect.com to discuss the best option for postage.
 

Free local collection/delivery

If you are in the local area of SW London (we are Tooting Bec) and wish to collect your order please e-mail rainedesign@btconnect.com and we will advise you on the process.