TERMS AND CONDITIONS
UK DELIVERY STANDARD CHARGE
All UK deliveries are charged at £5.95 - this is a Royal Mail or courier tracked 2-5 day service.
Please note some heavier items will have a higher delivery charge. This will be advised in the order confirmation email.
All orders are dispatched within 24 hours of receiving the order.
Please note that all orders require a signature. If you are not at your address when your order is delivered, a courier will leave a card with a phone number to call to rearrange delivery.
If an item is out of stock we will advise you of an approximate delivery date and notify you when it is ready for dispatch. No monies will be taken out of your account prior to your order being shipped.
We can offer Special Delivery in the UK. If you require this service, please call us on +44 20 8677 6772 to make your order by telephone. This enables us to ensure that the item(s) are in stock and that the order makes it's way to dispatch on fast track.
We are happy to accept orders from overseas. Please email our customer services department at email@example.com for
advice on shipping costs.
Raine Design cannot accept liability for any loss or damage (whether direct or indirect) if delivery of your order arrives outside
estimated times stated.
By placing an order with Raine Design you will be deemed to have read, understood and agreed to our terms and conditions.
When placing an order we will require your name, address, telephone number, email address and credit/debit card details.
This information is required in order to process your order. After placing your order with us we will send you a confirmation
email; however order acceptance and a contract of sale between you and Raine Design will only apply once an order has
If an order is not accepted it may be due to one of the following reasons:
- The product you have ordered is out of stock
- We are unable to authorise your payment
- A pricing or product description error has been identified
- A customer has not met the eligibility order criteria outlined in Terms & Conditions
Should there be any problems with your order we will contact you by email.
HOW TO CANCEL AN ORDER
If you wish to cancel an order please contact us at firstname.lastname@example.org and include details of your name, order number
and the date of your order. Should your order already have been processed and dispatched you may return the goods, at your
own expense, within 14 days of receipt for a refund or exchange (please see the Returns section).
We hope that you will be happy with your order, but if for any reason you are not totally satisfied with your goods please ensure that you return them within 14 days of receipt for a refund or exchange. Goods must be returned unworn, in perfect condition and in their original packaging. Unfortunately we cannot refund postage costs paid when buying or returning your order, unless the good are faulty.
Please note that due to hygiene reason we cannot offer an exchange/refund on pierced jewellery.
In the unlikely event that an order arrives damaged or faulty then you must contact us within 7 days of receipt via our email email@example.com. We will of course refund the postage costs paid when buying and returning the item as well as a refund or exchange on the product.
When returning an item, please fill in the returns slip enclosed, giving the reasons for the return and indicating whether you wish for a refund or exchange. We strongly recommend that you use a signature service such as registered mail when posting returns and obtain a free proof of postage receipt from your post office. We cannot accept responsibility for any returned items that are lost or damaged in transit. Please also ensure that items are securely wrapped to prevent damage in transit.
Once a returned item has been received, refunds will be processed within 28 days and you will be notified by email when you can expect funds to be returned to your account. Refunds will not be processed until unwanted good have been received by Raine Design.
PRODUCT PRICING & DESCRIPTIONS
Every care has been taken to ensure that product descriptions, specifications and pricing are correct on the website. Whilst we aim to keep the website as up to date and accurate as possible, there may be occasion when the information, including product description, may not reflect the position exactly at the point that an order is placed.
While the colour reproduction of the products is a close representation we cannot accept responsibility for any variation caused by the browser software or computer systems used by you.
Data errors or other technical problems may result in inaccurate prices being shown and in such instances it is not required to honour this price. Should you see a price you believe to be incorrect then please do contact us at firstname.lastname@example.org.
We use the online payment gateway WorldPay. WorldPay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). WorldPay adhere to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.
We accept the following credit cards through the WorldPay gateway:
We also accept payments through PayPal.
Payment by Telephone
We are more than happy to take orders and payments by telephone. Please give us a call on + 44 20 8677 6772.
The complete liability of Raine Design for any claim howsoever arising shall not exceed the price
of the goods supplied by Raine Design to the customer.
We exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this website or any websites linked to this website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.
While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
The material on this Website is provided is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Raine Design Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Raine Design Ltd, copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Raine Design Ltd, 88 Pendle Road, London, SW16 6RY
Registered in England and Wales No: 4778955 Registered Office: 136 Merton High Street, SW19 1BA
Vat Reg No: 876 9096 58